diff --git a/lib/reducers/report-store-reducer.js b/lib/reducers/report-store-reducer.js
--- a/lib/reducers/report-store-reducer.js
+++ b/lib/reducers/report-store-reducer.js
@@ -29,6 +29,7 @@
 import { setNewSessionActionType } from '../utils/action-utils.js';
 import { isDev } from '../utils/dev-utils.js';
 import { isReportEnabled } from '../utils/report-utils.js';
+import { usingCommServicesAccessToken } from '../utils/services-utils.js';
 
 export const updateReportsEnabledActionType = 'UPDATE_REPORTS_ENABLED';
 
@@ -79,29 +80,33 @@
     (action.type === setNewSessionActionType &&
       action.payload.sessionChange.cookieInvalidated)
   ) {
-    return {
-      reportStore: {
-        queuedReports: [],
-        enabledReports: isDev
-          ? defaultDevEnabledReports
-          : defaultEnabledReports,
-      },
-      reportStoreOperations: [{ type: 'remove_all_reports' }],
-    };
+    if (!usingCommServicesAccessToken) {
+      return {
+        reportStore: {
+          queuedReports: [],
+          enabledReports: isDev
+            ? defaultDevEnabledReports
+            : defaultEnabledReports,
+        },
+        reportStoreOperations: [{ type: 'remove_all_reports' }],
+      };
+    }
   } else if (
     action.type === logInActionTypes.success ||
     action.type === siweAuthActionTypes.success
   ) {
-    return {
-      reportStore: {
-        queuedReports: [],
-        enabledReports:
-          isStaff(action.payload.currentUserInfo.id) || isDev
-            ? defaultDevEnabledReports
-            : defaultEnabledReports,
-      },
-      reportStoreOperations: [{ type: 'remove_all_reports' }],
-    };
+    if (!usingCommServicesAccessToken) {
+      return {
+        reportStore: {
+          queuedReports: [],
+          enabledReports:
+            isStaff(action.payload.currentUserInfo.id) || isDev
+              ? defaultDevEnabledReports
+              : defaultEnabledReports,
+        },
+        reportStoreOperations: [{ type: 'remove_all_reports' }],
+      };
+    }
   } else if (
     (action.type === sendReportActionTypes.success ||
       action.type === sendReportsActionTypes.success) &&