diff --git a/lib/types/identity-service-types.js b/lib/types/identity-service-types.js
--- a/lib/types/identity-service-types.js
+++ b/lib/types/identity-service-types.js
@@ -195,6 +195,9 @@
   +linkFarcasterAccount: (farcasterID: string) => Promise<void>;
   +unlinkFarcasterAccount: () => Promise<void>;
   +findUserIdentities: (userIDs: $ReadOnlyArray<string>) => Promise<Identities>;
+  // We are introducing this on web temporarily to make sure the identity
+  // service is reachable in production
+  +ping?: () => Promise<void>;
 }
 
 export type IdentityServiceAuthLayer = {
diff --git a/web/app.react.js b/web/app.react.js
--- a/web/app.react.js
+++ b/web/app.react.js
@@ -51,6 +51,7 @@
 import { MemberListSidebarProvider } from './chat/member-list-sidebar/member-list-sidebar-provider.react.js';
 import CommunitiesRefresher from './components/communities-refresher.react.js';
 import { DBOpsHandler } from './components/db-ops-handler.react.js';
+import IdentityPing from './components/identity-ping.react.js';
 import LogOutIfMissingCSATHandler from './components/log-out-if-missing-csat-handler.react.js';
 import NavigationArrows from './components/navigation-arrows.react.js';
 import MinVersionHandler from './components/version-handler.react.js';
@@ -238,6 +239,7 @@
                       <InviteLinksRefresher />
                       <CommunitiesRefresher />
                       <MinVersionHandler />
+                      <IdentityPing />
                       <PlatformDetailsSynchronizer />
                       <LogOutIfMissingCSATHandler />
                       <UserInfosHandler />
diff --git a/web/components/identity-ping.react.js b/web/components/identity-ping.react.js
new file mode 100644
--- /dev/null
+++ b/web/components/identity-ping.react.js
@@ -0,0 +1,40 @@
+// @flow
+
+import * as React from 'react';
+
+import { IdentityClientContext } from 'lib/shared/identity-client-context.js';
+import { useIsCurrentUserStaff } from 'lib/shared/staff-utils.js';
+
+function IdentityPing(): React.Node {
+  const identityContext = React.useContext(IdentityClientContext);
+  const isCurrentUserStaff = useIsCurrentUserStaff();
+
+  const ping = React.useCallback(async () => {
+    try {
+      if (!identityContext) {
+        console.log('Identity context not available');
+        return;
+      }
+      const identityClient = identityContext.identityClient;
+      const pingCall = identityClient.ping;
+      if (!pingCall) {
+        console.log('Ping method unimplemented');
+        return;
+      }
+      await pingCall();
+      if (isCurrentUserStaff) {
+        console.log('Identity ping successful');
+      }
+    } catch (error) {
+      console.log('Error pinging identity service:', error);
+    }
+  }, [identityContext, isCurrentUserStaff]);
+
+  React.useEffect(() => {
+    void ping();
+  }, [ping]);
+
+  return null;
+}
+
+export default IdentityPing;
diff --git a/web/grpc/identity-service-client-wrapper.js b/web/grpc/identity-service-client-wrapper.js
--- a/web/grpc/identity-service-client-wrapper.js
+++ b/web/grpc/identity-service-client-wrapper.js
@@ -667,6 +667,11 @@
 
       return assertWithValidator(identities, identitiesValidator);
     };
+
+  ping: () => Promise<void> = async () => {
+    const client = this.unauthClient;
+    await client.ping(new Empty());
+  };
 }
 
 function authNewDeviceKeyUpload(
diff --git a/web/grpc/identity-service-context-provider.react.js b/web/grpc/identity-service-context-provider.react.js
--- a/web/grpc/identity-service-context-provider.react.js
+++ b/web/grpc/identity-service-context-provider.react.js
@@ -139,6 +139,7 @@
       linkFarcasterAccount: proxyMethodToWorker('linkFarcasterAccount'),
       unlinkFarcasterAccount: proxyMethodToWorker('unlinkFarcasterAccount'),
       findUserIdentities: proxyMethodToWorker('findUserIdentities'),
+      ping: proxyMethodToWorker('ping'),
     };
   }, [proxyMethodToWorker]);