diff --git a/lib/components/user-identity-cache.react.js b/lib/components/user-identity-cache.react.js
--- a/lib/components/user-identity-cache.react.js
+++ b/lib/components/user-identity-cache.react.js
@@ -12,7 +12,7 @@
 
 const cacheTimeout = 24 * 60 * 60 * 1000; // one day
 const failedQueryCacheTimeout = 5 * 60 * 1000; // five minutes
-const queryTimeout = 10 * 1000; // ten seconds
+const queryTimeout = 20 * 1000; // twenty seconds
 
 async function throwOnTimeout(identifier: string) {
   await sleep(queryTimeout);