diff --git a/lib/shared/inline-engagement-utils.js b/lib/shared/inline-engagement-utils.js
--- a/lib/shared/inline-engagement-utils.js
+++ b/lib/shared/inline-engagement-utils.js
@@ -16,7 +16,7 @@
 
   for (const reaction in reactions) {
     const reactionInfo = reactions[reaction];
-    reactionStringParts.push(`${reaction}${reactionInfo.users.length}`);
+    reactionStringParts.push(`${reaction}${reactionInfo.count}`);
   }
 
   return reactionStringParts.join('');
diff --git a/native/chat/inline-engagement.react.js b/native/chat/inline-engagement.react.js
--- a/native/chat/inline-engagement.react.js
+++ b/native/chat/inline-engagement.react.js
@@ -94,7 +94,7 @@
     }
 
     return Object.keys(reactions).map(reaction => {
-      const numOfReacts = reactions[reaction].users.length;
+      const numOfReacts = reactions[reaction].count;
       return (
         <View
           key={reaction}
@@ -293,7 +293,7 @@
 
     return Object.keys(reactions).map(reaction => {
       const reactionInfo = reactions[reaction];
-      const numOfReacts = reactionInfo.users.length;
+      const numOfReacts = reactionInfo.count;
 
       const style = reactionInfo.viewerReacted
         ? [...reactionStyle, styles.reactionsContainerSelected]
diff --git a/web/chat/reaction-pill.react.js b/web/chat/reaction-pill.react.js
--- a/web/chat/reaction-pill.react.js
+++ b/web/chat/reaction-pill.react.js
@@ -43,7 +43,7 @@
   });
 
   const reactionInfo = reactions[reaction];
-  const numOfReacts = reactionInfo.users.length;
+  const numOfReacts = reactionInfo.count;
 
   const reactionClassName = classNames({
     [css.reactionContainer]: true,