diff --git a/lib/actions/user-actions.js b/lib/actions/user-actions.js
--- a/lib/actions/user-actions.js
+++ b/lib/actions/user-actions.js
@@ -129,7 +129,7 @@
   return React.useCallback(
     async (keyserverIDs?: $ReadOnlyArray<string>) => {
       const identityPromise = (async () => {
-        if (!usingCommServicesAccessToken) {
+        if (!usingCommServicesAccessToken || !commServicesAccessToken) {
           return;
         }
         if (!identityClient) {
diff --git a/web/components/log-out-if-missing-csat-handler.react.js b/web/components/log-out-if-missing-csat-handler.react.js
new file mode 100644
--- /dev/null
+++ b/web/components/log-out-if-missing-csat-handler.react.js
@@ -0,0 +1,24 @@
+// @flow
+
+import * as React from 'react';
+
+import { logOutActionTypes, useLogOut } from 'lib/actions/user-actions.js';
+import { useDispatchActionPromise } from 'lib/utils/redux-promise-utils.js';
+import { useSelector } from 'lib/utils/redux-utils.js';
+import { usingCommServicesAccessToken } from 'lib/utils/services-utils.js';
+
+function LogOutIfMissingCSATHandler() {
+  const dispatchActionPromise = useDispatchActionPromise();
+  const callLogOut = useLogOut();
+
+  const hasAccessToken = useSelector(state => !!state.commServicesAccessToken);
+  const dataLoaded = useSelector(state => state.dataLoaded);
+
+  React.useEffect(() => {
+    if (!hasAccessToken && dataLoaded && usingCommServicesAccessToken) {
+      void dispatchActionPromise(logOutActionTypes, callLogOut());
+    }
+  }, [callLogOut, dataLoaded, dispatchActionPromise, hasAccessToken]);
+}
+
+export default LogOutIfMissingCSATHandler;
diff --git a/web/root.js b/web/root.js
--- a/web/root.js
+++ b/web/root.js
@@ -20,6 +20,7 @@
 import { getWagmiConfig } from 'lib/utils/wagmi-utils.js';
 
 import App from './app.react.js';
+import LogOutIfMissingCSATHandler from './components/log-out-if-missing-csat-handler.react.js';
 import ErrorBoundary from './error-boundary.react.js';
 import IdentityServiceContextProvider from './grpc/identity-service-context-provider.react.js';
 import { defaultWebState } from './redux/default-state.js';
@@ -70,6 +71,7 @@
                   <Route path="*" component={App} />
                 </Router>
                 <KeyserverConnectionsHandler socketComponent={Socket} />
+                <LogOutIfMissingCSATHandler />
                 <PrekeysHandler />
                 <SQLiteDataHandler />
                 <IntegrityHandler />