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diff --git a/web/account/traditional-login-form.react.js b/web/account/traditional-login-form.react.js
--- a/web/account/traditional-login-form.react.js
+++ b/web/account/traditional-login-form.react.js
@@ -137,6 +137,12 @@
messageForException === 'unsupported_version'
) {
setErrorMessage(getShortVersionUnsupportedError());
+ } else if (
+ messageForException === 'need_keyserver_message_to_claim_username'
+ ) {
+ // We don't want to let users claim their reserved usernames from web
+ // because we won't be able to establish a primary device for them.
+ setErrorMessage('please log in from a mobile device then retry');
} else {
setErrorMessage('unknown error');
}

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