This occurred because I misused the ChatMentionContext. We should use getCommunityThreadIDForGenesisThreads instead of getCommunity, so that channels of GENESIS are treated the same as community roots.
This addresses ENG-8808.
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Details
I reproduced the issue locally and confirmed that this diff resolves it
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The name getCommunityThreadIDForGenesisThreads seems to suggest that this function only returns values for GENESIS subchannels. Can you confirm this doesn't break for chats in other communities?